Technical Support Analyst

Overview

We are the UK’s leading providing of mobile surveying and workflow management software solutions. Our software is developed in-house and delivers a secure, robust and innovative way of working for thousands of users today. We’ve been a Sunday Times Tech Track 100 Company for 2 years in a row and we provide a fantastic working environment for our driven and ambitious team. We value our colleagues and their commitment, and invest heavily in career development, training and bringing the right people into the business.

We’re based in state of the art offices in Solihull with excellent motorway links, free parking (including cycle parking) and reasonable proximity to good public transport links.

Role Responsibilities and Outputs

Office based, client facing telephone and email technical support.

Provision of friendly and professional first line technical support from inception to resolution, to agreed timescales.

To take on additional responsibilities on a rotational basis via Triage and Case Reviewer roles.

On occasion, assist with device SQL database manipulation.
To take on additional responsibilities as reasonably directed by the Client Support Services Manager.

The Person

The Client Support Services team is often the first point of contact for eTech clients and it’s important that team members know they are representing the organisation. Team members need to be:

It’s good if:

This client facing technical support role requires both excellent customer service skills and the ability to convey complex technical information in an easy to understand way. On the job training relating to technical product knowledge will be provided. To start with though, it’s good if you have the following:

We’re really excited if…

If you’ve ticked all the boxes for the “It’s good if…” list, it’s even better if you have the following:

What we offer

We provide a fantastic working environment and like to ensure our team feels valued. We offer 25 days holiday (plus bank holidays) to new recruits, increasing to 28 through length of service. We started enrolling colleagues onto our pension scheme ahead of our mandated staging date, and offer competitive life assurance at 4x salary. Little things like free breakfast make a big difference to colleagues’ mornings, and we have a great social side to the business with various activities to suit everyone.

How to apply

Email us jobs@etech.net / new-talent@etech.net telling us why you’ll be an amazing addition to the team. Let us know when you’re available, and what your current salary is. Don’t be modest – we want to know just how great you are and why you think a role at eTech would be right for you

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