Client Technical Support Analyst

Overview

We are the UK’s leading provider of mobile surveying and workflow management software solutions. Our software is developed in-house and delivers a secure, robust and innovative way of working for thousands of users today. We’ve been a Sunday Times Tech Track 100 Company for 2 years in a row and we provide a fantastic working environment for our driven and ambitious team. We value our colleagues and their commitment, and invest heavily in career development, training and bringing the right people into the business.

The role

Provision of friendly and professional first line technical support from inception to resolution, to agreed timescales.

To take on additional responsibilities on a rotational basis via Triage and Case Reviewer roles.

On occasion, assist with device SQL database manipulation.

To take on additional responsibilities as reasonably directed by the Client Support Services Manager.

 

It’s good if…

This client facing technical support role requires both excellent customer service skills and the ability to convey complex technical information in an easy to understand way. On the job training relating to technical knowledge will be provided.

 

We’re really excited if you have…

 

The Person

The Client Support Services team is often the first point of contact for eTech clients and it’s important that team members know they are representing the organisation. Team members need to be:

 

 

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